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NY Women's September 2019

CONTACT US

Connect with our Customer Service Team

Have questions about the show? Need help registering?

emailEmail

[email protected]

phoneU.S.

+1 (877) 554-4834

International

+1 (218) 740-6873

Exhibitor FAQ

I am a contracted exhibitor. How do I register my staff for their badges?

Once you have paid in full for your booth space, the main contact on your account will receive an email containing a link to the badge registration site. Please note, we have gone digital with our badges, so there won’t be any paper badges onsite.The main contact must register all booth staff for their exhibitor badges. They will be able to make staff additions or edits through the registration link. Once registered, they will receive an email confirmation as well as be able to send confirmations to their staff. Bring these confirmations with you to the show to expedite registration check-in and wristband pick up. More information is below. 

 

How do I make changes to my exhibitor account?

Please contact your Account Executive to make any changes to your account, including address, main contact or company name.

 

How will I get my show badge?

This September, Show Management is pleased to introduce our Digital Badge and ‘Tap & Go’ wristbands for show entry. To ensure a smooth transition to this new process, please read below. 

 

NEW! Wristband and digital badge access - what's the difference?

In an effort to be more sustainable we have adopted a digital badge found within your COTERIE mobile app.  Your credentials and ID are found within the badge section of the mobile app so you can share your contact information with colleagues. This will also be used for those that have special floor access (VIP, etc.).

 

Where do I find the NY Women's September digital badge?

Your digital badge is located on the COTERIE App when you download the app to your smart phone device.

 

How do I download the mobile app?

Through your smart phone, go to the Apple store (iPhone users) or Google Play (Android users).  Search COTERIE SHOW in the app store or access the following link from your device: https://coterieshow.ubmfashion.com/

Download and you are all set!

 

What is the purpose of the digital badge?

The digital badge is our new badging system, it contains the same information as a printed badge, like your name, company information and other credentials. The digital badge produces zero environmental waste.

 

Badge

 

Do I need to log into the mobile app to access the digital badge?

Yes, in order to retrieve your digital badge, you will need to login to your previous account or create a new account using your confirmation number and last name. You can find your confirmation number in your confirmation email.

 

Where is the digital badge located on the mobile app?

The digital badge is located under the tab ‘Badge’ on the main home screen of the app.

 

What if my Mobile App reads the wrong information? 

If the badge on your app has incorrect information (name, company, etc), please visit one of our Onsite Registration locations, 

  • Pre-Registered Customers- Visit any grab and location on the Main Concourse or Crystal Palace lobby area
  • Onsite Registration Customers- Please visit main onsite registration desk located in Crystal Palace

 

What if I don't have a smart phone to download the mobile app?

No worries, present your confirmation number at any registration location and we will be able to assist.

 

Where do I find mobile app support onsite?

There is a dedicated App Success Team located throughout the Jacob Javits Center.  In addition, for App-related technical questions, please contact the tech support team through the Tech Help menu located in the top right corner menu of the App.

 

How do I access the WIFI?

Complimentary Wi-Fi will be available to you throughout the Jacob Javits Center. The Wi-Fi network name is: JOOR.COM

Please visit your nearest Customer Service desk or App Success Team member for assistance. 

 

 

What if my phone runs out of battery power?

Mobile device charging stations will be available to you throughout the Jacob Javits Center. 

There are 4 total charging stations, all within the show floor: 

L3: front of 3E hall, front of 3B hall 

L1: front of 1C (Joor Lounge), front of 1A (Apple Lounge)

There is also a station near the Concourse Starbucks that Javits provides outlets.

 

 

NEW! Wristbands for Tap & Go Access

This season at NY Women’s, we’re introducing our Digital Badge and ‘Tap & Go’ wristbands for show entry. To ensure a smooth transition to this new process, please read below.

 

How do the wristbands work?

The wristband is a seamless process of, “Tap and Go”. Not only does your wristband carry your company information but grants you physical access to the NY Women’s show floor including events, daily happenings and happy hours.

 

Where to pick up your wristband?

There are several attendee registration locations within the Jacob Javits Center.

 

Visit our Onsite Registration locations: 

  • Pre-Registered Customers- Visit any grab and location on the Main Concourse or Crystal Palace lobby area
  • Onsite Registration Customers- Please visit main onsite registration desk located in Crystal Palace

 

How to properly put on the wristband.

Assistance is available to you at any of our registration locations. We also have helpful App Success team members to assist with any questions or concerns.  Here are some tips of how to put on the wristband to ensure you have a comfortable experience:

  • Find a friend! You only get one shot at this, so we recommend an extra hand to help.
  • Use the one finger rule. The wristband should be snug enough that no more than one finger can fit between the band and your wrist. The band can be on either your left or right wrist, whichever feels more comfortable.
  • Slide the closure towards your wrist to tighten. Hold the loose ends when sliding. The closure slides one-way and cannot be loosened.
  • Please do NOT cut the loose ends

 

Do I always need to wear the wristband?

Yes, we are asking for all NY Women’s attendees to wear their wristband, at all times. The wristband allows access on and off the show floor with a “Tap and Go” entrance.

 

Can I tie the wristband to my bag?

Unfortunately, no. The wristband must be worn on your wrist each day.

 

Can I register my wristband for another person?

Unfortunately, no.Each wristband is linked to your unique digital badge. 

 

If I misplace my wristband, where do I go?

Please visit Onsite Registration located in Crystal Palace.

 

Where do I find Mobile App support onsite?

Our App Success Team is available to you throughout the lobby areas near the registration desk. We are easy to spot wearing the same uniform.

 

Can Exhibitors do bulk check-ins?

Yes, Exhibitors can do bulk check in. Please visit onsite registration located in the Crystal Palace.

Exhibitors can pick up their colleague/associates wristbands at either one of our onsite registration locations: 

  • Pre-Registered Customers- Visit any grab and location on the Main Concourse or Crystal Palace lobby area
  • Onsite Registration Customers- Please visit main onsite registration desk located in Crystal Palace

 

HOW - TO:

Step 1: Please login to your Exhibitor Portal - www.ubmexhibitor.com

Step 2: Click on the Registration Tile on the upper right hand corner

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Step 3: Select My Show 

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Step 4: Select Bulk Register

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Step 5: IMPORTANT- Bring the list of bulk registrants to onsite registration to collect your wristbands. We won't be able to bulk print without this list.

 

 

Do I need a new wristband every day?

No, after you have received your wristband, that allows access the remaining of the show.

 

How will I know who is a buyer and who is an exhibitor?

There are two ways to indicate if someone is a buyer or an exhibitor. First options are, looks at the wristband color. (please refer to wristband color chart below). Second option is to ask to scan or look at digital badge.

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WHITE: Exhibitor 

GOLD: Visitor - Guest of Sales, Guest, Child, Press, Speaker, Manufacture, Factory, Wholesaler, Media, Student, or any other non-retailer.

BLACK: Buyer/Retailer

 

 

Where will my company information be listed?

To keep Buyers updated on the latest booth location information, we’ve gone digital with our Exhibitor listings. Buyers will now be able to access your company name and booth location directly via the app and at the on-site information booths. 

How do I make changes to my exhibitor account?

Please contact your Account Executive to make any changes to your account, including address, main contact or company name.

 

I have a question regarding ordering, shipping, drayage, rentals, a custom booth, etc. Who should I contact?

Please contact the GES Exhibitor Service Center at (800) 475-2098.

 

How do I order electrical or catering for my booth?

Please reach out to the Javits Center, who is the exclusive vendor. 

 

Where do I ship my merchandise and crates?

Whenever possible, ship merchandise in advance to the GES warehouse. Follow the instructions on Advance Shipping located in your Exhibitor Kit. Be sure to use the labels provided in your Exhibitor Kit and clearly write the name of your company and booth number on all packages. Please pay attention to dates, and always refer to your Exhibitor Kit for detailed shipping information.

 

How can I purchase liability insurance?

Contact your insurance provider to add the event, UBM Americas and the contention center in which you’ll be exhibiting. Buy your insurance using the same name you gave us on your exhibit space contract as the “exhibiting company”. If that name is different from your corporate name, then please list it as a DBA (doing business as). Insurance will only cover the specific show in which it was purchased.

 

Where do I store all of my empty crates, cartons and cases?

All shipping containers must be removed from the exhibit floor before the show opens. If you wish for your empties to be removed and stored, please request “EMPTY” storage labels at the Exhibitor Service Desk, flatten and tie together cardboard boxes, fill out storage labels completely and then leave your boxes outside your space. Boxes will be removed at the end of day on setup day and returned after show close.

 

What if I have a medical emergency and need medical attention in my booth?

Stop anyone with a radio and staff badge or a security guard, and let them know the situation. They will be able to contact our on-site EMT.

 

What type of security is provided on-site?

There is peripheral security during the show. However, you are responsible for the security of your individual booth and its contents. We recommend that you secure your booth by hiring an overnight security guard, not leaving one-of-a-kind samples, expensive jewelry, or small items unattended at any time, carrying a detailed list of all your products, and closing off your booth at the end of each day.

 

Who do I contact if I have questions or need assistance on-site during setup?

Show Management Floor Managers and GES Exhibitor Services Executives will be on the show floor at all times. Get to know them! They are available to help and assist exhibitors. If they cannot help you, they will direct you to the correct Account Representative. If you have questions regarding your booth set-up and/or fixtures please visit the GES Exhibitor Service Desk located on the show floor.

 

I have a question that hasn’t been answered. Who can I ask?

For general show information, please email [email protected], or call (877) 554-4834; International: +1 (218) 740-6387.

  • For questions on your account, payment, booth guidelines, booth number, etc. please contact your Account Executive.
  • For info on ordering, shipping, drayage, rentals, etc. please contact the GES Exhibitor Service Center at (800) 475-2098; International: +1 (702) 515-5970.