show

CONTACT US & FAQ

Meet the WWDMAGIC Team

Have questions? Need assistance?

Our knowledgeable staff is here to help you every step of the way.

Kelly Helfman

Vice President

(310) 857-7606

kelly.helfman@ubm.com

Jordan Gabriel-Rudow

Sr. Sales Manager

(310) 857-7674

jordan.gabriel@ubm.com

Alicia Moses

Account Executive

(310) 857-7608

alicia.moses@ubm.com

Marisa Campbell

Account Executive

(310) 857-7604

marisa.campbell@ubm.com

Ruth Lietzow

Sales Coordinator

(310) 857-7621

ruth.lietzow@ubm.com

Coleman McCartan

Director of International Sales

(212) 600-3377

coleman.mccartan@ubm.com

Edwina Kulego

International Business Development

(212) 600-3027

edwina.kulego@ubm.com

Don Pietranczyk

Sr. Experiential Marketing Manager

(212) 600-3097

don.pietranczyk@ubm.com

Erin McDonald

Experiential Marketing Coordinator

(310) 857-7611

erin.mcdonald@ubm.com

Sara Simonow

Sr. Social Media Manager

(203) 523-7020

sara.simonow@ubm.com

 

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FAQ'S

Already Contracted?

Find answers to FAQs from contracted exhibitors.

I am a contracted exhibitor. How do I register my staff for their badges?

Once you have paid in full for your booth space, the main contact on your account will receive an email containing a link to the badge registration site.  The main contact must register all booth staff for their exhibitor badges.  They will be able to make staff additions or edits through the registration link.  Once registered, they will receive email confirmation as well as be able to send confirmations to their staff.  Bring these confirmations with you to the show to expedite badge printing.

How do I make changes to my exhibitor account?

Please contact your Account Executive to make any changes to your account, including address, main contact or company name.

I have a question regarding ordering, shipping, drayage, rentals, a custom booth, etc. Who should I contact?

Please contact the GES Exhibitor Service Center at (800) 475-2098.

How do I order electrical or catering for my booth?

Please refer to your GES Exhibitor Kit or contact your Account Executive.

Where do I ship my merchandise and crates?

Whenever possible, ship merchandise in advance to the GES warehouse. Follow the instructions on Advance Shipping located in your Exhibitor Kit. Be sure to use the labels provided in your Exhibitor Kit and clearly write the name of your company and booth number on all packages. Please pay attention to dates, and always refer to your Exhibitor Kit for detailed shipping information.

How can I purchase liability insurance?

Contact your insurance provider to add the event, UBM Americas and the contention center in which you’ll be exhibiting. Buy your insurance using the same name you gave us on your exhibit space contract as the “exhibiting company”. If that name is different from your corporate name, then please list it as a DBA (doing business as). Insurance will only cover the specific show in which it was purchased.

Where do I store all of my empty crates, cartons and cases?

All shipping containers must be removed from the exhibit floor before the show opens. If you wish for your empties to be removed and stored, please request “EMPTY” storage labels at the Exhibitor Service Desk, flatten and tie together cardboard boxes, fill out storage labels completely and then leave your boxes outside your space. Boxes will be removed at the end of day on setup day and returned after show close.

What if I have a medical emergency and need medical attention in my booth?

Stop anyone with a radio and staff badge or a security guard, and let them know the situation. They will be able to contact our on-site EMT.

What type of security is provided on-site?

There is peripheral security during the show. However, you are responsible for the security of your individual booth and its contents. We recommend that you secure your booth by hiring an overnight security guard, not leaving one-of-a-kind samples, expensive jewelry, or small items unattended at any time, carrying a detailed list of all your products, and closing off your booth at the end of each day.

Who do I contact if I have questions or need assistance on-site during setup?

Show Management Floor Managers and GES Exhibitor Services Executives will be on the show floor at all times. Get to know them! They are available to help and assist exhibitors. If they cannot help you, they will direct you to the correct Account Representative. If you have questions regarding your booth set-up and/or fixtures please visit the GES Exhibitor Service Desk located on the show floor.

I have a question that hasn’t been answered. Who should I ask?

  • For general show information, please email cs@ubmfashion.com, or call (877) 554-4834; International: +1 (218) 740-6387.
  • For questions on your account, payment, booth guidelines, booth number, etc. please contact your Account Executive listed above.
  • For info on ordering, shipping, drayage, rentals, etc. please contact the GES Exhibitor Service Center at (800) 475-2098; International: +1 (702) 515-5970.